Mr. Manthra of M/S. KREDAS INFRA SOLUTIONS INDIA PVT. LTD is committed to ensuring customer satisfaction by providing a transparent and fair Refunds and Return Policy.
Eligibility for Returns
• Products may be returned if they are defective, damaged, or not as described at the time of delivery.
• Return requests must be raised within [3-5] days from the date of delivery.
• The product must be unused, in its original packaging, and accompanied by the original invoice.
Return Process
• Customers must initiate a return request by contacting our support team at [+91 9010881819].
• Once the request is approved, customers will receive instructions on returning the product.
• The return shipping costs will be borne by Mr. Manthra of M/S. KREDAS INFRA SOLUTIONS INDIA PVT. LTD in cases of defective or incorrect products.
Refund Policy
• Refunds will be processed only after the returned product has been received and inspected.
• If the return is approved, refunds will be issued within [3-5] business days via the original payment method.
• In cases of partial returns, the refund will be calculated based on the value of the returned product(s).
Non-Returnable Items
• Certain items, such as customized products, perishable goods, or products specified as non-returnable at the time of purchase, are not eligible for returns.
• Products damaged due to misuse, improper handling, or external factors are not eligible for returns or refunds.
Replacement Policy
• If a product is found to be defective or incorrect, customers may opt for a replacement instead of a refund.
• Replacement requests must be made within [3-5] days of delivery.
• The replacement product will be shipped within [number] business days after the defective item is received and verified.
Order Cancellation
• Customers may cancel their order within [3-5] hours of placing it to receive a full refund.
• Orders that have already been shipped cannot be canceled and must be processed as a return.
Late or Missing Refunds
• If a refund has not been received within the stated timeframe, customers should first check with their bank or payment provider.
• If the issue persists, customers may contact us at [+91 9010881819] for further assistance.
Discretionary Refunds
• Mr. Manthra of M/S. KREDAS INFRA SOLUTIONS INDIA PVT. LTD reserves the right to grant refunds on a case-by-case basis for exceptional circumstances.